If a patient has questions about side effects, what should the pharmacy technician do?

When a patient has questions about side effects, the pharmacy technician should guide the patient to consult with the pharmacist. The pharmacist is typically trained to provide comprehensive and detailed information about medications, including potential side effects, contraindications, and interactions. This ensures the patient receives accurate and personalized advice based on their health history and medication profile.

Pharmacy technicians have a crucial role in the pharmacy, but they are generally not authorized to provide in-depth medical advice or to answer complex questions about medication effects. Referring the patient to the pharmacist helps ensure that the patient’s concerns are addressed professionally and appropriately, thus safeguarding patient health and well-being. The pharmacist can also clarify any misconceptions and provide reassurance regarding the management of side effects.